Meet
The Fixed Ops Doc
at NADA Show 2027
Attending NADA Show 2027 in Orlando? Seek out The Fixed Ops Doc Team and let's talk about building a more profitable, efficient and customer-focused service operation.
Going to NADA?
Bring Us Your Biggest Fixed Ops Challenge.
NADA Show brings dealership leaders, automotive experts, technology providers and industry innovators together to explore what's next in automotive retail.
While you're in Orlando, we want to hear what's happening inside your service department.
Maybe your service drive isn't producing the results it should. Maybe technician productivity has stalled. Maybe your advisors need a stronger process. Or maybe the numbers simply tell you there's more opportunity hiding inside your operation.
Find The Fixed Ops Doc Team and let's talk about it.
Meet With The Fixed Ops Doc
Let's Talk About the Opportunities Inside Your Fixed Operations.
Every dealership is different, but many of the challenges standing between a service department and its potential are surprisingly familiar.
Service Drive Performance
Improve processes, communication, maintenance presentations and the customer experience from arrival through delivery.
Service Advisor Training
Give advisors better processes, communication skills, confidence and accountability to better serve customers.
Technician Productivity
Identify workflow issues, dispatch problems and bottlenecks keeping your technicians and service bays from reaching their potential.
Express Service
Build an express operation around speed, consistency, capacity, customer convenience and retention.
Shop Operations
Review scheduling, workflow, staffing, process and capacity to uncover opportunities inside your existing operation.
Parts Operations
Strengthen the relationship between parts and service to improve availability, efficiency and performance.
Customer Retention
Build processes designed to turn today's service visit into the customer's next visit.
Fixed Ops Profitability
Connect people, process, capacity and customer experience to stronger financial performance.
Just Find Us and Tell Us What's Going On.
You don't need a spreadsheet, presentation or formal agenda. A good fixed operations conversation can start with one sentence.
- Our advisors aren't consistently selling maintenance.
- We're busy, but technician productivity isn't where it should be.
- Customers can't get appointments quickly enough.
- Our CSI is strong, but our gross isn't.
- Our express lane isn't working.
- We're losing customers after included maintenance ends.
Sometimes an experienced outside perspective and a few good questions can uncover opportunities that are difficult to see when you're working inside the operation every day.
Four Days Focused on What's Next in Automotive Retail.
NADA Show 2027 brings the automotive retail community together in Orlando for dealership-focused education, emerging technology, networking, franchise meetings and an expansive Expo.
The show runs February 17–20, with the NADA Expo open February 18–20 at the Orange County Convention Center's West Concourse.
Attendees can expect:
- Educational workshops
- Main Stage presentations
- Super Sessions
- Exchange Sessions
- Franchise meetings
- Dealer-focused education
- Automotive retail Expo
- Emerging technologies
- Networking opportunities
- New dealership solutions
Don't Just Attend NADA.
Bring Something Home.
If you're attending NADA Show 2027, make a point of connecting with The Fixed Ops Doc Team. Let's talk about what's working, what's getting in the way and where the biggest opportunities are hiding inside your fixed operations.
Reserve Some Time With The Fixed Ops Doc Team.
NADA gets busy quickly. Schedule a time in advance and let's reserve a few minutes to talk specifically about your dealership, your service department and your opportunities.
February 17–20, 2027
Orlando, Florida
Bring a question, a challenge or a KPI you want to improve and let's start there.