Privacy Policy

BAR Automotive LLC, doing business as The Fixed Ops Doc (collectively, “Fixed Ops Doc,” “FOD,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fixedopsdoc.com, contact us, schedule a consultation, use our website chat, receive communications from us, or interact with our automotive dealership consulting and training services.

This Policy applies to information handled by FOD for its own business purposes. When FOD processes information on behalf of a dealership client under a consulting agreement, the dealership may control that information and its own privacy notice may also apply.

Information We Collect

Information You Provide

We may collect information that you submit through the website, scheduler, chat, telephone, email, social media, events, or other interactions, including:

• Contact information, such as your name, business email address, telephone number, mailing address, dealership, job title, and preferred method of contact.
• Inquiry and scheduling information, such as appointment date and time, time zone, consultant selection, questions, comments, and information you include in consultation notes.
• Communications and consent records, including emails, chat messages, call notes, communication preferences, opt-in records, and opt-out requests.
• Business and engagement information, such as dealership locations, operational needs, performance goals, service and parts data, process information, proposals, contracts, invoices, and project records.
• Training and event information, such as registrations, attendance, feedback, submitted questions, and participation in virtual or in-person sessions.
• Any other information you choose to provide. Please do not submit sensitive personal information through a public website form or chat unless we specifically request it through an appropriate channel.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect information such as your IP address, approximate location derived from IP address, browser and device type, operating system, referring and exit pages, pages viewed, links clicked, dates and times of visits, identifiers stored in cookies or similar technologies, and information about interactions with forms, advertising, and website features.

Information From Other Sources

We may receive information from dealership clients, business partners, event organizers, social media and advertising platforms, referrals, publicly available business sources, and vendors that support our website, scheduling, communications, and customer relationship management. We may combine this information with information we collect directly.

How We Use Information

We may use personal information to:

• Respond to inquiries, schedule and conduct consultations, and provide requested information.
• Provide, administer, personalize, and improve consulting, coaching, training, and dealership operational services.
• Prepare proposals, manage client relationships, maintain business records, process invoices and payments, and enforce contracts.
• Send appointment reminders, service messages, administrative notices, and other transactional communications.
• Send marketing emails or text messages when permitted by law and consistent with the choices you make.
• Operate, secure, troubleshoot, analyze, and improve the website, forms, chat, scheduling tools, and communications systems.
• Measure advertising performance, understand audiences, and present or measure relevant advertising, subject to applicable privacy choices.
• Protect FOD, its clients, and others; prevent fraud or misuse; comply with law; and establish, exercise, or defend legal claims.
• Carry out another purpose disclosed when information is collected or with your consent.

Cookies, Analytics, and Advertising

The website and its service providers use cookies, pixels, local storage, and similar technologies for website operation, security, scheduling, chat, analytics, and advertising.

Technologies observed on the site include services associated with LeadConnector or GoHighLevel, Meta or Facebook, Cloudflare, Google-hosted resources, and content-delivery or font providers. These providers may receive device identifiers, IP address, browser information, and website activity as permitted by their configurations and applicable law.

Some advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws even when no money changes hands.

Where required, you may exercise an opt-out through a “Your Privacy Choices” link or cookie-preference tool. You can also use browser controls to block or delete cookies, although some website functions may not work properly. Where applicable and technically feasible, we will process recognized opt-out preference signals, such as Global Privacy Control, as required by law.

How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

• Service providers that support website hosting, forms, scheduling, customer relationship management, chat, email, telephone and text messaging, analytics, advertising, document storage, payment processing, accounting, security, and professional services.
• Consultants, personnel, and business partners who need the information to respond to an inquiry or perform an engagement.
• A dealership or organization you represent when necessary to coordinate or perform requested services.
• Government authorities, courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A buyer, successor, lender, adviser, or other participant in an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
• Other recipients at your direction or with your consent.

We do not sell personal information or leads for money. We do not share mobile telephone opt-in information or SMS consent with third parties for their own marketing.

We may provide such information to vendors that help us deliver messages and administer our communications program, subject to contractual restrictions.

Dealership Client Information

In performing consulting and training, FOD may receive dealership operational records and information concerning dealership personnel or customers.

When FOD handles personal information for a dealership client, FOD will use it to perform the engagement, follow the applicable client agreement and instructions, apply reasonable safeguards, and not use it for unrelated marketing.

Requests concerning information controlled by a dealership may be directed to that dealership. Dealership clients are responsible for ensuring they have authority to provide information to FOD and for limiting disclosures to information reasonably necessary for the engagement.

Communications and Your Choices

Email

You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Even after opting out of marketing, you may receive non-promotional communications concerning an inquiry, appointment, contract, or ongoing business relationship.

Text Messages

If you consent to receive text messages, message frequency may vary and message and data rates may apply. Consent to promotional text messages is not a condition of purchase.

Reply STOP to opt out or HELP for help. We may send a confirmation of your opt-out. Opting out of promotional texts does not prevent us from responding through another channel or sending a text you specifically request, where permitted by law.

Telephone Calls

You may ask us not to make promotional calls to a telephone number. We will honor applicable do-not-call and consent-revocation requirements while retaining records necessary to document and administer your request.

Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and consent records, complying with legal and accounting obligations, resolving disputes, and enforcing agreements.

Retention periods vary based on the type of information, the relationship, contractual requirements, and legal obligations. We may delete, deidentify, or aggregate information when it is no longer needed.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident affects information protected by law, we will provide notices and take other actions as required by applicable law.

Privacy Rights

Depending on your state of residence and whether a particular law applies to FOD, you may have rights to request access to or a copy of personal information, correction, deletion, information about categories of collection or disclosure, portability, restriction of certain processing, or an opt-out of targeted advertising, sale, or certain profiling.

You may also have a right to appeal a denial and to be free from unlawful discrimination for exercising a privacy right.

To submit a request, email [email protected] with the subject “Privacy Request” or write to the address below.

Describe your request and the state in which you reside. We may need to verify your identity and authority before responding.

These rights are not absolute. Applicable law may exempt certain business-to-business information, information processed solely for a client, or information that must be retained for legal, security, contractual, or other permitted purposes.

Children

The website and services are intended for business professionals and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, contact us so we can evaluate and address the request.

Third-Party Sites and Services

The website may link to or integrate with third-party websites, applications, social media platforms, and services, including Clubhouse. Their privacy practices are governed by their own notices.

We are not responsible for the privacy, security, or content of services we do not control.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on the website and update the effective date.

If required by law, we will provide additional notice or obtain consent for material changes.